Custom Domain

A custom domain lets your booking and payment links use your agency's own subdomain (e.g. bookings.verditravel.is) instead of the default platform address. When a payment email comes from verditravel.is but the link points to a different domain, careful recipients may distrust the message. A custom domain aligns the two, building confidence in every link you send.

How It Works

You register a subdomain in Settings > Domain, create a DNS record with your DNS provider, and verify it in Itsy. Once verified, every new booking link, payment link, and customer portal URL uses your subdomain automatically.

Links already sent on the default Itsy domain continue working permanently. Adding a custom domain changes the address in new emails only.

Setting Up a Custom Domain

1. Go to Settings > Domain
2. Enter your chosen subdomain in the Domain field (e.g. bookings.verditravel.is)
3. Click Save

Itsy displays a DNS record you need to create:

Use the copy buttons next to each value to copy them to your clipboard, then create this record with your DNS provider. DNS changes can take up to 24 hours to propagate.

Once the DNS record is in place, return to Settings > Domain and click Verify. If verification succeeds, the status changes to Verified and all new links switch to your domain immediately.

If verification fails, Itsy tells you what is missing — the DNS record may not have propagated yet, or it may not be pointing at the correct target. Wait and try again.

What Changes

After verification, these links use your custom domain:

• Customer portal URLs (order overview, payment page, participant details, questions, confirmation)
• Group portal URLs
• Trip registration links
• Gift certificate redemption links
• QR codes on printed gift certificates

Your admin interface continues to use the standard Itsy domain. Internal operations are not affected.

Removing a Custom Domain

1. Go to Settings > Domain
2. Click Remove
3. Confirm the removal

New links revert to the default Itsy domain. Links already sent on your custom domain stop working once you remove the CNAME record from your DNS provider, so leave the DNS record in place for as long as those links matter (payment links in emails people already received, for example).

Restrictions

• Subdomains only — enter a subdomain like bookings.yourdomain.com, not the bare domain (yourdomain.com). Apex domains cannot carry a CNAME record in DNS, which is required for the feature to work. If you enter an apex domain, Itsy suggests using a subdomain instead.
• One domain per workspace — each workspace can have one custom domain at a time.
• Unique across all workspaces — a subdomain can only belong to one workspace. If a domain is already in use, you see a "not available" message.
• Unicode domains — international domain names (e.g. with Icelandic characters) are accepted and stored in their DNS-safe punycode form.

Availability

Custom domains require configuration on the hosting platform. If the feature has not been enabled for your environment, the settings page shows a notice asking you to contact support.

How It Connects

• Actions — Email actions send booking and payment links. After setting up a custom domain, these links use your subdomain.
• Customer Portal — The portal where customers view orders, make payments, and manage participants is served on your custom domain.
• Gift Certificates — Certificate redemption links and QR codes use the custom domain.
• Workspace Settings — General workspace configuration lives alongside the domain setting.