Email Senders

Email senders are verified email addresses that your workspace uses to send emails — including automated actions, managed emails, and supplier reports. Each sender must be registered and verified to ensure reliable email delivery.

Why verification matters

Email providers check whether the sender address is authorized to send on behalf of your domain. Without proper verification, your emails are more likely to land in spam folders or be rejected entirely. Verifying a sender establishes trust with email providers through cryptographic authentication.

Sender status

Each registered sender has one of three statuses:

Registering a new sender

1. Navigate to Settings > Senders.
2. Click Add to open the registration form.
3. Enter the email address you want to send from (e.g., bookings@youragency.com).
4. Enter a display name that recipients see (e.g., "Your Agency Bookings").
5. Click Save.

A confirmation email is sent to the address you entered. Click the link in that email to confirm ownership.

If you don't receive the confirmation email, click the Resend option from the sender's action menu.

Setting up DNS records

After confirming your email, you need to add two DNS records to your domain to complete verification:

DKIM record

• Type: TXT
• Host: Provided in the sender details panel
• Value: A cryptographic key provided in the sender details panel

DKIM (DomainKeys Identified Mail) cryptographically signs your outgoing emails, proving they are authorized by your domain.

Return-Path record

• Type: CNAME
• Host: Provided in the sender details panel
• Value: A target domain provided in the sender details panel

The Return-Path record routes bounce notifications back to the email service for delivery tracking.

Adding the records

1. Open the sender details by clicking on the sender row.
2. Use the copy buttons to copy each DNS value.
3. Log into your domain registrar (e.g., GoDaddy, Namecheap, Cloudflare).
4. Add both records to your domain's DNS zone.
5. Wait for DNS propagation (typically 15 minutes to 2 hours).
6. Return to the sender details and click Re-check to verify.

Using senders for email delivery

Once verified, sender addresses can be used in two ways:

Workspace default sender

Set your default sender address in Email Settings. This address is used for all automated emails unless overridden.

Action-specific senders

Individual Actions can specify a custom sender address and name. When an action has a custom sender set, it overrides the workspace default for that action's emails.

The selection logic for both actions and managed emails is:

1. If the action or managed email template has a custom sender address → use it.
2. Otherwise → use the workspace default sender.

Deleting a sender

Use the action menu on a sender row to delete it. Deleting a sender removes it from the email service. Make sure no active actions, managed email templates, or settings reference the sender before deleting it.

How it connects

• The default sender is configured in Email Settings.
• Actions can override the sender for specific email workflows.
• Managed Emails use the workspace default sender unless a template specifies its own sender address.
• Email delivery status is tracked in Actions > Deliveries.