Deliveries
Track the status of every email and webhook sent by your actions, from submission through delivery and open.
The Deliveries pages let you monitor every message your actions send. There are two ways to view deliveries: a workspace-wide report that spans all actions, and a per-action list that shows the send history for a single action.
Workspace-Wide Deliveries Report
Navigate to Actions > Deliveries to see a consolidated view of all deliveries across your workspace. This report is useful when you want to investigate delivery issues, review recent activity, or audit communications for a specific time period.
Filters
Before results appear, you set your filters and run the search:
| Filter | Description |
|---|---|
| Action | Narrow results to one or more specific actions. Leave blank to see deliveries from all actions. |
| Date Range | The time window to search within. Defaults to the last 7 days. |
Click the Run button to load results. Adjusting filters does not automatically re-run the search -- you click Run again to apply changes.
Results Table
Each row in the results table represents a single delivery attempt:
| Column | Description |
|---|---|
| Status | The current state of the delivery (see status descriptions below) |
| Action | The name of the action that sent it, shown with the action's color indicator. Click to open the action. |
| Recipient | The email address or webhook URL the message was sent to |
| Sent | The date and time the message was submitted |
| Delivered/Bounced | The date and time the message was delivered or bounced. A dash means neither has happened yet. |
| Opened | The date and time the recipient opened the email, if tracking detected it. A dash means it has not been opened or tracking is unavailable. |
Delivery Statuses
| Status | Meaning |
|---|---|
| Submitted | The message has been handed off to the delivery provider and is in transit |
| Delivered | The message reached the recipient's inbox successfully |
| Bounced | The message could not be delivered (invalid address, full mailbox, rejected by the recipient's server) |
| Error | The message failed to send entirely (configuration issue, sending limit reached, or a provider error) |
Viewing Delivery Details
Click the detail icon on any row to open a side panel with the full delivery record:
- Status -- Current delivery state
- Action -- Link to the action that generated this delivery
- Sender -- The email address it was sent from
- Recipient -- The email address or webhook URL it was sent to
- Submitted -- When the message was submitted
- Delivered -- When it reached the inbox (if applicable)
- Bounced -- When the bounce occurred (if applicable)
- Opened -- When the recipient opened the email (if applicable)
- Error Code -- The error code returned by the delivery provider (if applicable)
- Message -- Additional context from the delivery provider about the outcome
The panel also shows an Events log -- a chronological list of every state change the delivery went through (submitted, delivered, opened, bounced), each with a timestamp.
Shareable URLs
The Deliveries report preserves your filter selections in the browser URL. This means you can bookmark a filtered view or share the link with a colleague, and they will see the same filters pre-applied when they open it.
Per-Action Deliveries
When you open a specific action, the Deliveries tab shows only the deliveries for that action. This view uses a paginated list instead of a date-range search, making it easy to scroll through the full send history.
List Columns
| Column | Description |
|---|---|
| Status | The delivery status badge |
| Sent | When the delivery was submitted |
| Attempts | How many send attempts were made (relevant for webhooks that retry on failure) |
| Recipient | The email address or webhook URL |
For webhook-type actions, the "Recipient" column label changes to "Webhook URL."
Detail Panel
Click View Details on any row to open a side panel with the full record. For email deliveries, you see the sender address, recipient address, and all timestamps. For webhook deliveries, the panel shows the webhook URL, HTTP status code, number of attempts, and the next retry time (if a retry is scheduled).
The Events section lists every logged event for the delivery in chronological order.
Common Tasks
Investigating a Missing Email
- Go to Actions > Deliveries
- Select the action you expect sent the email
- Set the date range to cover when it should have been sent
- Click Run
- Look for the recipient's email address in the results
- If the delivery appears, check its status -- "Bounced" or "Error" explains why it did not arrive
- If no delivery appears, the action may not have triggered -- check the Coverage page to confirm the action is configured for the right event and segment
Checking Webhook Delivery Failures
- Open the webhook action and go to the Deliveries tab
- Look for rows with an "Error" status
- Click View Details to see the HTTP status code and error message
- Check the Attempts count and Next Retry time to see if the system is still retrying
Reviewing Recent Activity
- Go to Actions > Deliveries
- Leave the action filter blank to see all actions
- Set the date range to today or the last few days
- Click Run to see all recent deliveries sorted by most recent first
How It Connects
- Actions -- Each delivery links back to the action that generated it. Click the action name in the report to navigate to the action's overview.
- Coverage -- If you find that no deliveries exist for a trigger-segment combination, the Coverage page helps you verify whether an action is configured.
- Orders -- Deliveries are also logged on the order timeline, so you can see the same information from the order's perspective.