Deliveries

The Deliveries pages let you monitor every message your actions send. There are two ways to view deliveries: a workspace-wide report that spans all actions, and a per-action list that shows the send history for a single action.

For email deliveries, Itsy archives a copy of the exact email that was sent. You can open this Sent Copy from any delivery row to see the message as it reached the recipient -- subject, body, attachments, and all resolved template variables.

Workspace-Wide Deliveries Report

Navigate to Actions > Deliveries to see a consolidated view of all deliveries across your workspace. This report is useful when you want to investigate delivery issues, review recent activity, or audit communications for a specific time period.

Filters

The report provides several filters that you can combine to narrow your results. Adjust the filters and click Run to search:

You can save filter combinations as named views for quick access later. Views can be personal or shared with your team, and you can set a default view that loads automatically when you open the page.

Results Table

Each row in the results table represents a delivery record:

The report shows up to 1,000 delivery records, sorted by most recent first.

Delivery Statuses

Opened is not a delivery status itself. Historically, it was tracked as a separate event on the delivery record when the email provider detected an open. Open tracking has been disabled on new emails to improve deliverability (tracking pixels can trigger spam filters). Older deliveries that already recorded an open event still show the open timestamp in the Opened column.

For webhook deliveries, the status can be Submitted (pending retry), Delivered (the receiving server returned a success response), or Error (all attempts exhausted). Each attempt is logged within the delivery record, including the HTTP status code returned by the receiver, the attempt count, and the scheduled time of the next retry if the delivery is still pending.

Viewing Delivery Details

Click the detail icon on any row to open a side panel with the full delivery record:

• Status -- Current delivery state
• Action -- Link to the action that generated this delivery
• Sender -- The email address it was sent from (email deliveries)
• Destination -- The email address or webhook URL it was sent to
• HTTP Status -- The response status code (webhook deliveries)
• Submitted -- When the message was submitted
• Delivered -- When it reached the inbox (if applicable)
• Bounced -- When the bounce occurred (if applicable)
• Opened -- When the recipient opened the email (if applicable)
• Error Code -- The provider's error code, when the delivery failed
• Message -- Additional context from the delivery provider about the outcome

The panel also shows an Events log -- a chronological list of every state change the delivery went through, each with a timestamp. For email deliveries this includes events such as submitted, delivered, opened, and bounced. For webhook deliveries it includes individual attempt results with HTTP status codes.

For email deliveries, an envelope icon on the row lets you view the Sent Copy -- the archived email as the recipient saw it.

Shareable URLs

The Deliveries report preserves your filter selections in the browser URL. This means you can bookmark a filtered view or share the link with a colleague, and they will see the same filters pre-applied when they open it.

Per-Action Deliveries

When you open a specific action, the Deliveries tab shows only the deliveries for that action. This view uses a paginated list instead of a date-range search, making it easy to scroll through the full send history.

List Columns

For webhook-type actions, the "Recipient" column label changes to "Webhook URL."

Detail Panel

Click View Details on any row to open a side panel with the full record. For email deliveries, you see the sender address, recipient address, and all timestamps. For webhook deliveries, the panel shows the webhook URL, HTTP status code, number of attempts, and the next retry time (if a retry is scheduled).

The Events section lists every logged event for the delivery in chronological order.

For email deliveries, an envelope icon on the row lets you view the Sent Copy -- the archived email as the recipient saw it.

Sent Copy

After an email delivery is submitted, Itsy fetches a copy of the actual email from the email provider and archives it on the delivery record. This Sent Copy is the email exactly as the recipient received it -- with all template variables resolved, content blocks expanded, and information blocks filled in with real order data.

This matters because an action's content is live. You can edit the subject, body, or content blocks at any time, and those changes affect future deliveries. The Sent Copy preserves what was actually sent, so you can review the exact message a customer received days or weeks ago, even if the action has since changed.

Viewing a Sent Copy

Both the workspace-wide report and the per-action deliveries list show an envelope icon on each email delivery row. Click it to open the Sent Copy dialog.

The dialog displays:

Below these fields, the full email body renders as the recipient saw it.

Sent Copy Status

Not every delivery has a Sent Copy available. The envelope icon on each row indicates the current state:

Itsy fetches the copy automatically after each email is sent. If the email provider has not indexed the message yet, Itsy retries with increasing delays over up to seven days before giving up. You do not need to do anything -- the copy appears when it is ready.

Sent Copy is available only for email deliveries. Webhook and electronic invoice deliveries do not have a Sent Copy.

Common Tasks

Investigating a Missing Email

1. Go to Actions > Deliveries
2. Select the action you expect sent the email
3. Set the date range to cover when it should have been sent
4. Click Run
5. Look for the recipient's email address in the results
6. If the delivery appears, check its status -- "Bounced" or "Error" explains why it did not arrive
7. If no delivery appears, the action may not have triggered -- check the Coverage page to confirm the action is configured for the right event and segment

Checking Webhook Delivery Failures

1. Open the webhook action and go to the Deliveries tab
2. Look for rows with an "Error" status
3. Click View Details to see the HTTP status code and error message
4. Check the Attempts count and Next Retry time to see if the system is still retrying
5. If all attempts are exhausted, fix the issue on the receiving end and re-trigger the action manually

Reviewing Recent Activity

1. Go to Actions > Deliveries
2. Leave the action filter blank to see all actions
3. Set the date range to today or the last few days
4. Click Run to see all recent deliveries sorted by most recent first

Finding Bounced Emails

1. Go to Actions > Deliveries
2. Set the Status filter to Bounced
3. Set the date range and click Run
4. Review the bounced deliveries to identify invalid email addresses or server rejections
5. Update the affected customer's contact information in their client record

Viewing What Was Actually Sent

1. Find the delivery in either the workspace-wide report or the per-action deliveries list
2. Click the envelope icon on the delivery row
3. The Sent Copy dialog opens, showing the sender, recipient, subject, attachment names, and the full email body as the recipient received it
4. If the icon is dimmed, hover over it to see why the copy is not available (still being fetched, could not be retrieved, or the delivery predates the feature)

Email Open Tracking

Open tracking is no longer active on new emails. Itsy disabled the tracking pixel that email providers use to detect opens, because tracking pixels can lower deliverability scores and trigger spam filters.

Older deliveries that were sent before this change may still show an open timestamp in the Opened column. You can use the Opened on filter to find these historical records, but no new opens are recorded.

How It Connects

• Actions -- Each delivery links back to the action that generated it. Click the action name in the report to navigate to the action's overview.
• Coverage -- If you find that no deliveries exist for a trigger-segment combination, the Coverage page helps you verify whether an action is configured.
• Orders -- Deliveries are also logged on the order timeline, so you can see the same information from the order's perspective.
• Clients -- Delivery history for a specific client can be viewed from their client record, showing all emails and webhooks sent across their orders.